Our Team

Magic Managed is all about having as much fun as possible Disney World! And we believe the best way to do that is with a manageable, well-thought-out, and flexible plan.

Our passion is helping you plan a GREAT trip that meets your family’s needs.

Contact us for a free one-hour consultation and let’s get started!

Magic Managed has ten agents to assist with your planning needs.

Our Agents

Lonna Hays, Owner and Agent

Lonna started Magic Managed in 2017. Her first big family trip was in September 2015 when her boys were 2 and 3–and it was a massive multi-generational trip with a huge learning curve and intensive planning. It quickly led to a passion for the strategy of Disney planning. She started Magic Managed in March 2017 to share what she had learned with others–and has planned over 800 trips since! Her favorite resort is the Contemporary, her favorite character is Tink, and her favorite ride is a tie between Slinky Dog and Expedition Everest. She is also a Magic Kingdom girl at heart. For her, the appeal of Disney is the mix of magic, whimsy, strategy, and practicality–which is a perfect fit for her personality and strengths. Contact Lonna to get started!

Adrienne Bailey, Agent

Adrienne lives in Charlotte, NC where she grew up. She has three boys, ages 7, 5 and 2. She met her husband, Max, in Raleigh where they both attended NC State University. Go Pack! She loves to travel, especially anywhere with a beach, and has been to Disney World many times and Disneyland. Her favorite resort at Disney World to date is Bay Lake Towers at Disney’s Contemporary Resort because of the walkability to Magic Kingdom. It’s hard for her to choose a favorite park because each one holds a favorite ride, experience, or restaurant. Some of her favorite things to do at Disney are the PeopleMover in Tomorrowland, tackling all the mountains in Magic Kingdom, eating her way through the Food and Wine Festival at Epcot, enjoying a cocktail at Oga’s Cantina in Galaxy’s Edge, Pandora everything in Animal Kingdom and hanging out with Donald, Daisy and friends at Tusker House before catching a glimpse of the Yeti at Expedition Everest. While she has her must do traditions, like eating a Dole Whip while exploring the Swiss Family Treehouse, she also enjoys trying the latest restaurants, rides, and shows each visit to better service her families.

And when she’s not at Disney, you can bet that she is reading blogs, listening to podcasts or talking about Disney with other Park enthusiasts. Her passion for organization, spreadsheets, and planning the perfect itinerary has made Magic Managed a great fit and she can’t wait to help you plan a magical vacation for your family. Contact Adrienne to get started!


Melissa Thomson, Agent

Melissa Thomson: Melissa Thomson celebrated her 10th birthday with a visit to Caribbean Beach Resort, and she celebrated her [most recent birthday, um, a big one] at Pop Century and Yacht Club. From yesteryear’s Great Movie Ride to the magic bands and blue milk of today, her favorite part of Walt Disney World is all of it. In 2018, Melissa worked with Lonna to plan a multigenerational trip for family members ages 6 to 70, and that’s when she discovered that she loved the intricacies of Disney trip planning almost as much as the Most Magical Place itself. On a recent trip, Melissa and her now-7-year-old son camped at Fort Wilderness, rode the Skyliner, and engineered a successful mission on the Millennium Falcon. Melissa is thrilled to be part of the Magic Managed team and cannot wait to help you plan the just-right trip for your family (or yourself!). Contact Melissa to get started.


Erin McClain, Agent

Erin fell in love with Disney at a young age. As a child, she was a die-hard Winnie the Pooh fan with dreams of being Cinderella. Erin was made to help families and friends catch the magic. Her favorite part of trip planning is making sure each and every Disney trip is filled with ease. It takes comprehensive knowledge of Disney to navigate all the information, the choices, the tips and tricks. The joy is in helping someone step outside of all the minutiae and step into the magic that is being present with loved ones in the most playful, whimsical, fun-for-everyone place on earth. Erin’s top two moments at Disney: A first date at the Magic Kingdom with Graham, her husband (go big or go home, gang!) and the day she scored 999,999 on Buzz Lightyear (again- go big or go home!) Contact Erin to get started.

Lisa Ko, Agent

Lisa has been a Walt Disney World fan since her first trip at the age of five.  On that first trip she received a Minnie Mouse dress that she wore daily for the next entire year, and has since passed the vintage dress along to her daughter.  Lisa is the mom of two young children and lives outside of Charlotte, NC with her husband. Lisa’s favorite ride in Walt Disney World is Splash Mountain and she cannot wait to see it re-imagined in a Princess Tiana theme! Her favorite overall attraction is the Festival of the Lion King in Animal Kingdom. When she is not in the parks you can find her enjoying a Mickey ice cream bar and riding in circles on the monorail. The next stop on Lisa’s Disney bucket list is the Aulani Disney resort in Hawaii!  

Lisa’s background is in middle school math education and she puts a lot of those same skills to work planning Disney trips. Lisa enjoys the number crunching and logic puzzle that is finding clients their perfect Disney trip plan within his or her budget.   She approaches trip planning with the heart of a teacher who wants to fully prepare her clients for a truly magical Disney vacation; whether they are headed to Walt Disney World in Florida, Disneyland in California, on a Disney Cruise to a tropical destination or on an Adventure by Disney to explore a new land! Lisa is here to help make sure all the important details are in place, big and small. Contact Lisa to get started! 

Leah Barker, Agent

Leah is a lifelong Disney fan. Her first trip to Disney World was with her family in 1983 where she instantly fell in love with the parks and resorts. Leah now lives with her husband and kids in Charlotte, NC and loves that she is within driving distance to Lake Buena Vista. She has two children, ages 8 and 6. They are also big Disney fans! Leah’s favorite ride is constantly changing but is currently obsessed with Tower of Terror and Soarin. She can’t wait to ride Remy’s Ratatouille Adventure in Epcot. Leah spent a day at Disneyland Paris in 2018 and was fortunate to ride it then and loved it. Leah has an equal love for both the parks and the resorts. The theming at each resort and the feeling you get when you walk through the lobby or around the property is one of Leah’s favorite things about Disney. Her favorite resort is the Polynesian Resort because of her memories of a special childhood trip, the theming which reminds her of her honeymoon to Bora Bora and the proximity to Magic Kingdom. 
Leah has always had a passion for planning trips big and small trips to Disney or really anywhere on the beloved spreadsheet. When she isn’t at Disney, Leah is researching and reading about travel tips to Europe and spending time with her family. She loves that she can now plan magical Disney vacations for other families! Contact Leah to get started! 

Stacey Griffeth, Agent

Stacey’s passion for traveling to Disney started in 2016 when her youngest was just 3 months old and her oldest was 2 ½ years old. Since then, she has become well-versed in how to manage expectations for her whole family, while also meeting their individual needs.  Stacey’s oldest is Autistic and as a result, Stacey has learned how to navigate the Disney Disability Access Pass (DAS).  At the same time, Stacey ensures that her youngest gets his Disney needs met. This juggling of needs has been the key to having rewarding Disney trips. Stacey is passionate about sharing her tips and tricks with other families.  Stacey’s favorite place to stay is a tie between the Animal Kingdom Lodge and Copper Creek Villas, and her favorite ride is Big Thunder Mountain Railroad. Contact Stacey to get started!

Dawn Traynor, Cruise Agent

Dawn went on her first cruise in 2003 on Royal Caribbean’s Voyager of the Seas–at the time, the world’s biggest and most innovative cruise ship–and she hasn’t stopped cruising since! To Dawn, cruising is an ideal vacation because you can be as relaxed or as active as you want to be, all while traveling to some of the world’s most beautiful and interesting destinations. She truly believes there is a ship and itinerary to meet every traveler’s needs, from families to adults-only to girls’ trips to luxury travel and more. As the mom of two young children with food allergies, Dawn is also committed to ensuring families feel confident in traveling with special dietary needs. Her favorite cruising destinations are the British and US Virgin Islands, and her dream is to someday cruise the Mediterranean. Dawn is excited about bringing cruise-specific travel planning to Magic Managed clients. Whether you already know which cruise line and itinerary you prefer or you’re just beginning to explore your options, she can’t wait to help you plan your amazing cruise vacation. Contact Dawn to get started!

Megan Hollander, Agent

Megan lives in Raleigh, NC, and grew up loving the Disney Parks. She is a former teacher of little ones and mom of three young children. Her vacation planning approach is thoughtful and intentional so that everyone’s experience is as positive as possible. Megan is a Star Wars nerd and couldn’t be happier that it’s a part of the Disney Parks experience. Her favorite attraction is the Haunted Mansion, her *current* favorite character is Tiana, and her favorite resort is the Polynesian. You can find her posted up at Baseline Taphouse enjoying a beer and a pretzel, at Nomad Lounge waving at boat-riding characters, and taking in every detail in Galaxy’s Edge. 50% of the reason she goes to Disney Parks is to enjoy the food and beverages, so she’s always here with an opinion on restaurants (and well, most things). She’s taken her kids as young as 11 weeks old and has experience managing trips with babies, toddlers, preschoolers, and school-aged kids, as well as grandparents! Working for Magic Managed combines so many things Megan loves: Disney, efficiency, time management, building relationships, making others feel confident and comfortable, and sharing her advice. Contact Megan to get started!

Alex Tweedy, Agent

Alex has been a Walt Disney World fan since she went the first time when she was 3! Her favorite character has always been Cinderella, so much so that she wore out her VHS copy as a child! Alex lives just outside of Charlotte, NC with her husband, who she met at Appalachian State (Go Mountaineers!), her daughter (who loves Rapunzel), and her three crazy pets (Raya, Tuk Tuk and Sisu). Alex’s favorite ride is Seven Dwarfs Mine Train in Magic Kingdom. She also really enjoys meeting and seeing the characters on all of her trips (especially Cinderella and all of the princesses)!   

Alex enjoys planning trips and all of the magical extras to make sure your trip is the best possible!  She uses her background in real estate contract coordination to make sure that all aspects of your trip are expertly coordinated.  Contact Alex to get started.

Support Services Team

Shelly Keller, Support Services

Shelly has lived in the Charlotte area for over 20 years and loves it here!  She recently went to Disney with her husband and two kids, ages 7 and 5, introducing them to the Disney experience, and had the most amazing time.  Her favorite classic ride is Pirates of the Caribbean and her favorite newer ride is Rise of the Resistance. She is a huge Star Wars fan so Galaxy’s Edge in Hollywood Studios holds a special place in her heart.  For her, Disney is most enchanting during Magic Kingdom’s Fireworks show!  She can’t wait to go back and would also love to take a Disney Cruise one day.  She is excited to be a part of the Magic Managed team, and to help to give clients the same wonderful, magical experience that she and her family had!

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