Magic Managed is all about having as much fun as possible Disney World! And we believe the best way to do that is with a manageable, well-thought-out, and flexible plan.

Our passion is helping you plan a GREAT trip that meets your family’s needs.

Contact us for a free one-hour consultation and let’s get started!

Magic Managed has four agents to assist with your planning needs.

Lonna Hays: Lonna is the founder and owner of Magic Managed. Her first big family trip was in September 2015 when her boys were 2 and 3–and it was a massive multi-generational trip with a huge learning curve and intensive planning. It quickly led to a passion for the strategy of Disney planning. She started Magic Managed in March 2017 to share what she had learned with others–and has planned over 400 trips since! Her favorite resort is the Contemporary, favorite character is Tink, and favorite ride is a tie between Slinky Dog and Expedition Everest. She is also a Magic Kingdom girl at heart. For her, the appeal of Disney is the mix of magic, whimsy, strategy, and practicality–which is a perfect fit for her personality and strengths. Contact Lonna to get started!

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Adrienne Bailey: Adrienne lives in Charlotte, NC where she grew up. She has three boys, ages 7, 5 and 2. She met her husband, Max, in Raleigh where they both attended NC State University. Go Pack! She loves to travel, especially anywhere with a beach, and has been to Disney World many times and Disneyland. Her favorite resort at Disney World to date is Bay Lake Towers at Disney’s Contemporary Resort because of the walkability to Magic Kingdom. It’s hard for her to choose a favorite park because each one holds a favorite ride, experience, or restaurant. Some of her favorite things to do at Disney are the PeopleMover in Tomorrowland, tackling all the mountains in Magic Kingdom, eating her way through the Food and Wine Festival at Epcot, enjoying a cocktail at Oga’s Cantina in Galaxy’s Edge, Pandora everything in Animal Kingdom and hanging out with Donald, Daisy and friends at Tusker House before catching a glimpse of the Yeti at Expedition Everest. While she has her must do traditions, like eating a Dole Whip while exploring the Swiss Family Treehouse, she also enjoys trying the latest restaurants, rides, and shows each visit to better service her families.

And when she’s not at Disney, you can bet that she is reading blogs, listening to podcasts or talking about Disney with other Park enthusiasts. Her passion for organization, spreadsheets, and planning the perfect itinerary has made Magic Managed a great fit and she can’t wait to help you plan a magical vacation for your family. Contact Adrienne to get started!


Melissa Thomson: Melissa Thomson celebrated her 10th birthday with a visit to Caribbean Beach Resort, and she celebrated her [most recent birthday, um, a big one] at Pop Century and Yacht Club. From yesteryear’s Great Movie Ride to the magic bands and blue milk of today, her favorite part of Walt Disney World is all of it. In 2018, Melissa worked with Lonna to plan a multigenerational trip for family members ages 6 to 70, and that’s when she discovered that she loved the intricacies of Disney trip planning almost as much as the Most Magical Place itself. On a recent trip, Melissa and her now-7-year-old son camped at Fort Wilderness, rode the Skyliner, and engineered a successful mission on the Millennium Falcon. Melissa is thrilled to be part of the Magic Managed team and cannot wait to help you plan the just-right trip for your family (or yourself!). Contact Melissa to get started.


Erin McClain fell in love with Disney at a young age. As a child, she was a die-hard Winnie the Pooh fan with dreams of being Cinderella. Erin was made to help families and friends catch the magic. Her favorite part of trip planning is making sure each and every Disney trip is filled with ease. It takes comprehensive knowledge of Disney to navigate all the information, the choices, the tips and tricks. The joy is in helping someone step outside of all the minutiae and step into the magic that is being present with loved ones in the most playful, whimsical, fun-for-everyone place on earth. Erin’s top two moments at Disney: A first date at the Magic Kingdom with Graham, her husband (go big or go home, gang!) and the day she scored 999,999 on Buzz Lightyear (again- go big or go home!) Contact Erin to get started.

Lisa Ko has been a Walt Disney World fan since her first trip at the age of five.  On that first trip she received a Minnie Mouse dress that she wore daily for the next entire year, and has since passed the vintage dress along to her daughter.  Lisa is the mom of two young children and lives outside of Charlotte, NC with her husband. Lisa’s favorite ride in Walt Disney World is Splash Mountain and she cannot wait to see it re-imagined in a Princess Tiana theme! Her favorite overall attraction is the Festival of the Lion King in Animal Kingdom. When she is not in the parks you can find her enjoying a Mickey ice cream bar and riding in circles on the monorail. The next stop on Lisa’s Disney bucket list is the Aulani Disney resort in Hawaii!  

Lisa’s background is in middle school math education and she puts a lot of those same skills to work planning Disney trips. Lisa enjoys the number crunching and logic puzzle that is finding clients their perfect Disney trip plan within his or her budget.   She approaches trip planning with the heart of a teacher who wants to fully prepare her clients for a truly magical Disney vacation; whether they are headed to Walt Disney World in Florida, Disneyland in California, on a Disney Cruise to a tropical destination or on an Adventure by Disney to explore a new land! Lisa is here to help make sure all the important details are in place, big and small. Contact Lisa to get started!